Archive for the Leadership Category

Rating Philadelphia as a Place to Live and Work: Senior Executive Insights

Click here to view our report: Rating Philadelphia Survey Results – Salveson Stetson Group  

[ Read More → ]

Perfecting the Customer Experience: Four Qualities of Successful Customer Service

How many times have you become frustrated with a customer service operation? I would be surprised if everyone hasn’t had a similar, less than positive, experience. This recent encounter of mine may sound familiar: I called a company’s customer service department and I was placed on hold for 20 minutes. Eventually, my call was disconnected. […]

[ Read More → ]

What I Learned in Boston

Random thoughts written on the plane ride back to Philadelphia after attending the Greater Philadelphia Leadership Exchange (October 5-8)   Over the past three days, I had the opportunity to participate in the Greater Philadelphia Leadership Exchange (GPLEX) in Boston.  The GPLEX serves as an annual experience that allows Philadelphia leaders in business, government and […]

[ Read More → ]

What Really Matters When Hiring a Leader?

This post originally ran on Modern Distribution Management.  To view it, click here.   Ask anyone who runs an enterprise of any size what he or she looks for when hiring a new leader and you will get plenty of different perspectives, insights, opinions and theories.   You may also hear the opinion that critical executive […]

[ Read More → ]

8 Ways to Advance Your Career to the Next Level

It is always refreshing to speak to students, young professionals and mid-career executives.  I find it broadens my thinking, and the group shares great ideas throughout the collaborative process.   At a recent Drexel University Alumni event, I spoke to fellow attendees about how to advance their careers to the executive level.   Here are […]

[ Read More → ]

How to Stack the Deck for Success

I recently read a very interesting piece by Jean Martin, a regular contributor to Harvard Business Review: For Senior Leaders, Fit Matters More than Skill.  Jean writes about the need to evaluate an executive’s “network fit” when considering him or her for hire.  By “network fit,” she means “how well the potential hire will fit […]

[ Read More → ]

Why Would You Want to Work for a PE-Backed Firm?

This article originally ran on CFO.com.  To view it, click here.   For CFOs who may be of a mind to hook up with a private equity-backed company, open your eyes wide and tread very carefully.   When speaking with senior financial executives about their career aspirations, the conversation often turns to a desire to work for […]

[ Read More → ]

End of the Day Parade

There are many things I love about the Please Touch Museum, Philadelphia’s children museum.  One of my favorite activities is its End of the Day Parade, a daily tradition where staff members and colorful characters wander through the museum with instruments, encouraging children and their families to follow them.  They march around the museum and […]

[ Read More → ]

The Growth Company CFO – What Works and What Doesn’t

This article originally ran on CFO.com.  To view it, click here.   Over the past 15 years, I have had the privilege of assisting in the selection and placement of a good number of Chief Financial Officers for a diverse set of clients.  Throughout this experience, I’ve seen senior financial executives make successful transitions from industry to […]

[ Read More → ]

Reverse Mentoring

I attend the HRPS Global Conference every year and there are always one or two presentations that have great nuggets of information.  The presentation by Debi Hirshlag from Workday was one of those presentations.   Debi discussed the future of work and talked about Bob Johansen’s “Ten Leadership Skills for the Future.”  While all of […]

[ Read More → ]